Switch from an Arattai Business Account to an Arattai Personal Account

Switch from an Arattai Business Account to an Arattai Personal Account

How to Switch Back to a Personal Account

Android
  1. Install and open Arattai app.
  2. Ensure to read the Privacy Policy and the Terms of Service.
  3. Tap Agree and continue.
  4. On same device,
    1. You will be shown with information screen about switching to Arattai app with the same phone number.
    2. You will be having two options: Use same phone number and Use different phone number.
    3. On selecting "Use same phone number" you will be validated with the OTP.
    4. Navigates to Arattai profile setup.
    5. On selecting "Use different phone number" steps mentioned for different device will be followed.
  5. On different device,
    1. Enter the same mobile number as your business account and tap Continue.
    2. You will receive an OTP via SMS.
      The OTP will be valid for 15 minutes.
      If you face any issues or if the OTP expires, tap Resend to receive it again.
    3. Enter the 7 digit OTP and tap Verify.
    4. Review the summary of what you will keep and what will be removed.
    5. Tap I understand.
Your business account will be switched back to personal account.
Web
From the browser / desktop arattai business app you cannot switch to arattai personal account.

When you switch back

Your data

When you switch back to a personal account

Contacts, chats, channels, and groups

Kept

Profile name, bio, and username

Kept

Business-specific data (business profile details, business hours, automated messages)

Removed after a 90-day grace period

Good to Know

  1. Switch anytime: You are informed that you can revert to a personal account at any time.
  2. A 90-day grace period: After switching back, business-specific data is kept for 90 days before it is deleted — so a quick change of mind does not lose it immediately.
  3. You confirm before losing anything: Before you switch back, you are shown a clear summary of what will be removed.