Business hours tell your customers when you are open, and they power your automatic away messages. Your hours are shown on your public business profile.
Prerequisites
Stable internet: A stable internet connection is required to save your hours.
About Business Hours
Business hours let you declare when you are available for customer conversations. Two things depend on them:
Your hours appear on your public business profile, so customers know when to expect a reply.
When you turn on away messages, your hours decide when those messages are sent automatically, whenever you are outside your open hours.
Availability Modes
Business hours use one of three modes. In every mode you first choose which days of the week you are available and any day you do not select is shown as Closed.
Mode | How it works |
Always open | You are available all day on the days you mark as available. |
Selected hours | You set specific opening and closing times on the days you mark as available. |
By appointment only | You are available by appointment on the days you mark as appointment days. |
How to Set Your Business Hours
Android
Go to Tap My profile from the home screen / Go to Business hub → tap Business profile / More menu(⋮) → Settings → tap Edit.
Tap Business Hours.
Choose a mode: Select hours, Always open and By appointment.
When Select hours chosen set a Open time and Close time.
Select the days you are available by enabling / disabling the toggle.
Tap Save.
Your business hours take effect immediately and appear on your profile.
Note: By default no business hour is set for your profile.
Web
Go to Settings → click Profile / Click Display picture from the sidebar / Go to Business hub → click Edit business profile.
Click Business Hours.
Choose a mode: None, Select hours, Always open and By appointment.
When Select hours chosen set a Open time and Close time.
By clicking, select the days you are available.
Click Save.
Your business hours take effect immediately and appear on your profile.
Note: By default no business hour is set for your profile.
How Business Hours Work with Away Messages
Your business hours decide when your away message is sent. When your away message uses the "Outside business hours" schedule, it fires whenever you are unavailable according to your hours.
Every mode works with away messages:
Business hours mode | Away message behaviour |
Always open | Away fires on days you have not marked available. On available days, no away is sent. |
Selected hours | On available days, away fires outside your set time windows. On days you have not selected, away fires all day. |
By appointment only | Away fires on days that are not appointment days. On appointment days, no away is sent. |
For the full away message setup, see "Away Messages".
Good to Know
Changes are immediate: Your hours take effect as soon as you save.
Customers can see your hours: Your hours are shown on your public profile for each day of the week.
Days you have not selected show as Closed.
Part of your profile: Business hours are a profile field you edit them the same way you edit your other profile details.
FAQs
Where do customers see my business hours?
On your public business profile, with your availability shown for each day of the week.
When do changes to my hours take effect?
Immediately after you save.
Can I set different hours for different days?
Yes. You choose which days you are available, and with the Selected hours mode you set opening and closing times for
those days. Days you do not select show as Closed.
Can I use away messages if I only take appointments?
Yes. With the By appointment only mode, your away message fires on days that are not appointment days. On
appointment days you are treated as open, so no away message is sent.
How do I cover a holiday or one-off closure?
Set your away message to a Custom schedule for that period. See "Away Messages".
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