The Business Hub is your operations tab in Arattai Business app. One place to see how your business is doing over the last 7 days and to reach the tools you use most: chat labels, quick replies, automated messages, and your business profile.
Prerequisites
Stable internet: A stable internet connection is required to load your latest stats and tool status.
A business account: The Business Hub is available on your Arattai Business account.
About the Business Hub
The Business Hub is a collective space for stats and tools access for Arattai business app. At the top is a stats card showing your last 7 days of activity, followed by your business tools grouped into three sections. Each tool is a row you tap to open it.
The Stats Card
The stats card sits at the top of the Business Hub and shows three numbers for the last 7 days:
Stat | What it shows |
Messages Received | The total number of incoming messages and calls (answered or missed) you received from customers in the last 7 days. |
Incoming Conversations | How many separate customers reached out in the last 7 days. Each customer is counted once, however many times they messaged. |
Overdue | How many customers are still waiting more than 24 hours for a personal reply. Shown in amber to signal that a follow-up is needed. |
The stats card is for information only — it is labelled "Last 7 days" and is not tappable. Large numbers are shown in short form (for example, 1.2k, 10k, or 1.2M).
Below the stats card, your tools are grouped into three sections:
Section | Tools | What you can do |
Conversations | Chat labels, Quick replies | Organise your chats and manage saved replies. Each row shows how many you have.
See "Chat Labels" and "Quick Replies".
|
Auto-Replies | Greeting message, Away message | Set up automatic replies. Each row shows whether it is On or Off.
See "About Automated Messages". |
Your Business | Business profile | Manage your business address, hours, and other details.
See "Manage Your Business Profile". |
Keeping It Up to Date
Your stats, label and reply counts, and auto-reply ON/OFF labels are refreshed each time you open the Business Hub.
To refresh them manually, pull down on the screen.
Good to Know
A snapshot, not live: Stats reflect the moment you opened the tab. They do not update continuously while the screen is open — pull to refresh for the latest.
Overdue is the one to watch: A non-zero Overdue count means some customers have been waiting more than a day — a good prompt to follow up.
Auto-reply status at a glance: You can see whether your greeting and away messages are On or Off without opening them.
FAQs
What period do the stats cover?
A rolling 7-day window ending at the moment you open the tab.
What makes a conversation "Overdue"?
The customer's last message has been waiting more than 24 hours without a personal (manual) reply from you. An
automatic greeting or away message does not count as a reply.
Do the stats update in real time?
No, they are a snapshot taken when you open the Business Hub. Pull down to refresh them at any time.
Why is a number shown as "1.2k"?
Large numbers are shortened for readability — for example, 1,200 shows as 1.2k and 10,000 shows as 10k.
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