A greeting message is sent automatically when a customer contacts you for the first time or again after a gap you choose. It acknowledges every new customer the moment they reach out, even when you cannot reply in person.
Prerequisites
Stable internet: A stable internet connection is required to set up and send greeting messages.
A business account: Greeting messages are configured per business profile, from the Business Hub.
When a Greeting Message Sends
A greeting is sent when a customer reaches out for the first time, or again after your chosen re-greet period has passed. It is triggered by a new incoming message or a missed call.
Re-greet After
This controls when a customer who has already been greeted becomes eligible for another greeting. The window is measured from the last message in the conversation, sent or received by either side.
Option | How it works |
7 days | A customer is greeted again after 7 days with no messages either way. |
14 days (default) | A customer is greeted again after 14 days with no messages either way. |
30 days | A customer is greeted again after 30 days with no messages either way. |
Never | Once greeted, a customer is never greeted again. |
"Never" is permanent, it is not the same as turning the greeting off. The greeting still fires on a customer's true first contact and it simply never repeats for that customer.
How to Set Up a Greeting Message
Android
Open the Business Hub tab.
In the Auto-Replies section → tap "Greeting message".
Turn on Send greeting message.
Tap Recipients and choose who receives it Everyone(default), Everyone except contacts, Everyone except selected, Only selected.
Tap Re-greet after and choose 7, 14, or 30 days, or Never (default: 14 days).
Tap Edit message to write your greeting. Add formatting or one attachment if you like, then tap Save.
Your greeting message is now active.
Web
Open the Business Hub tab.
In the Auto-Replies section → Click "Greeting message".
Turn on Send greeting message.
Click Recipients and choose who receives it Everyone(default), Everyone except contacts, Everyone except selected, Only selected.
Click Re-greet after and choose 7, 14, or 30 days, or Never (default: 14 days).
Click Edit message to write your greeting. Add formatting or one attachment if you like, then tap Save.
Your greeting message is now active.
Default Message
When you set up a greeting, this text is suggested by default. You can edit it to suit your business:
Hi! You've reached [Business Name]. How can we help you today?
Note: [Business Name] is filled in automatically from your business profile.
Good to Know
First contact, or after a gap: The greeting fires on a customer's first message and, depending on your re-greet period, again after a gap.
Messages and missed calls both count: A new incoming message or a missed call can trigger the greeting.
Shared settings: Message content, attachments, and recipient options work the same for greeting and away messages. See "About Automated Messages".
FAQs
When is a greeting message sent?
On a customer's first contact, or after your re-greet period has passed since the last message in the conversation. It
is triggered by a new message or a missed call.
What does the "Never" re-greet option do?
The greeting fires only on a customer's first contact and never again for that customer. It is not the same as turning
the greeting off.
Can I change the default greeting text?
Yes. The default is only a suggestion — edit it freely. Your business name fills in automatically where [Business Name]
appears.
Can I choose who receives the greeting?
Yes. You can send to everyone, everyone except your contacts, everyone except selected contacts, or only selected
contacts. See "About Automated Messages".
Can I add a photo or file to my greeting?
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