Arattai | Troubleshoot | Knowledge Base

Troubleshoot
Can’t Back Up or Restore Chat History
If you are unable to create or restore a chat backup, follow the troubleshooting steps below. Note: Arattai does not store your chat history on its servers. Your backups are stored on your device or in your cloud account, so Arattai cannot restore ...
Forgot backup key or recovery code
Encrypted backups protect your chats using a backup key or recovery code. This information is required to access your encrypted backup and restore your chats on a new device. Note: Arattai can’t reset your backup key or recovery code. If you don’t ...

Troubleshoot