Forgot Backup Key or Recovery Code

Encrypted backups protect your chats using a backup key or recovery code. This information is required to access your encrypted backup and restore your chats on a new device.

Note:
Arattai can’t reset your backup key or recovery code. If you don’t have this information and don’t have access to your primary device, your encrypted backup can’t be restored.

How to Change Your Backup Key

You can create a new backup key even if you don’t remember your existing one, as long as you’re signed in to Arattai on a device.

Go to Settings.
Tap Chats → Chat backup → Encrypted backup → Change Backup Key.
Verify yourself.
Set a new backup key for your encrypted backup.

The new key will be used for future backups.

Recovery codes can’t be changed.

How to Turn Off Encrypted Backups

If you’re unable to use your backup key or recovery code, you can turn off encrypted backups.

Go to Settings.
Tap Chats → Chat backup → Encrypted backup → Turn off.
Verify yourself.
Turn off encrypted backups.

You can enable encrypted backups again at any time.

Backup key attempts

You can try entering your backup key or recovery code up to 5 times. After 5 incorrect attempts, you’ll need to wait before trying again.

If you don’t restore your backup

If you choose to continue without restoring your encrypted backup:

Your chats from that backup won’t be restored on this device.
You can continue setting up Arattai without restoring.

If you still have access to your old device

If you’re signed in to Arattai on the device where the backup was created:

Verify yourself on the old device.
You can:

Change your backup key, or
Turn off encrypted backups.

Return to your new device and continue the restore.