About Transfer chats

Note: Transfer chats is different from Chat backup. Chat backup still works the same way and is the first option on the same screen.

Before you begin

1. Make sure you're still signed in to Arattai on your old phone. Export your chats before logging out.
   
2. Check that your old phone has enough free space for the export file. The file size will depend on how much media you include.
   
3. Make sure you have a way to transfer the file to your new phone, such as a cable, Nearby Share, or a file-sharing app.
   
4. Install Arattai on your new phone and have your registered number ready for verification.
   
5. Any messages you get after exporting the file won't be included. To have your latest messages on your new phone, export the file right before you switch.
   

How to export your chats

Android

iOS

Android

1. Go to Settings > Chats.
   
2. Tap Transfer chats, which is just below Chat backup.
   
3. Read the three steps on the Transfer chats to new phone screen, then tap Export chats.
   
4. On the Include media screen, choose which types of files—Photos, Videos, or Other files—you want to include. You'll see the size of each type and the total media size. Tap Continue when you're ready.
   
5. Pick where you want to save the file, then tap Use this folder.
   
6. Wait as Arattai prepares your file. You'll see Initialising and then Exporting chats, along with a count of messages processed. If you're exporting media, it might take a while, so keep the app open until it's done. You can tap Cancel anytime.
   
7. When you see your file is ready, check the file name, size, and export time. You'll also see how many messages, chats, and media files are included, and where the file was saved.
   
8. Tap Share file to send the file to your new phone using your phone's share options. When you're done, tap Done.
   

iOS

1. Go to Settings > Chats.
   
2. Tap Transfer chats, which is just below Chat backup.
   
3. Read the three steps on the Transfer chats to a new phone screen. When you're ready, tap Export chats.
   
4. On the Include media screen, choose whether to include Photos, Videos, and Other files by turning them on or off. You'll see the size of each type next to it, along with the total media size. Tap Continue.
   
5. Wait while Arattai prepares your file. First, you'll see Initialising, then Exporting chats, along with a count of messages prepared so far. If you're exporting with media, it might take some time, so keep the app open until it's done. You can tap Cancel whenever you want.
   
6. When you see Your file is ready, look at the file name, size, and export time. You'll also see how many messages, chats, and media files are included.
   
7. Tap Share file to send it to your new phone using the share sheet. Or, tap Save to keep a copy in the Files app.
   

Note: On Android, you choose where the file is saved. iOS doesn't let apps offer a custom save location, so there is no folder step on iPhone.

Tip: The file stays on your old phone after you share it. You can delete it once you've confirmed your chats on the new phone.

How to import your chats

Android

iOS

Android

1. Install Arattai on your new phone and sign in. When prompted, verify your number and complete SIM binding.
2. On the Restore or import chats screen, tap Import from file. If you want to restore from a cloud backup, tap Restore from backup. To skip, tap Continue without chats.
3. On the Import from file screen, tap Choose file.
4. Your phone's file explorer will open. Select the Arattai export file you moved from your old phone.
5. Check the file details, such as the file name, size, export time, and the number of messages, chats, and media files. Tap Restore. If it's not the right file, tap Choose another file.
6. Wait as Arattai restores your chats. You'll see Initialising, then Importing chats, along with a count of messages restored so far. You can tap Cancel at any time.
7. When you see Transfer completed, tap Done. You'll return to your chat list with your history restored.

iOS

1. Install Arattai on your new phone and sign in. When prompted, verify your number and finish SIM binding.
   
2. When you reach the Restore or import chats screen, tap Import from file. If you want to restore from a cloud backup, tap Restore from backup. To skip restoring chats, tap Continue without chats.
   
3. On the Import from file screen, tap Choose.
   
4. The Files browser will open. Find and select the Arattai export file you moved from your old phone.
   
5. Check the file details, such as the file name, size, export time, and how many messages, chats, and media files it contains. Tap Restore. If you picked the wrong file, tap Choose another file.
   
6. Wait as Arattai restores your chats. You’ll see Initialising, then Importing chats, along with a count of messages restored. You can tap Cancel at any time.
   
7. When Transfer completed appears, tap Done. You’ll return to your chat list with your history restored.