Make a Voice or Video Call

Make a Voice or Video Call

Arattai supports high-quality, one-on-one voice and video calls with any of your contacts. You can initiate calls from the chat view, previous call log, or from the global search, and seamlessly switch between voice and video during an active call.

Prerequisites  

  • Stable Internet: A stable internet connection is required for making and receiving calls.
  • Permissions: 
    • Arattai requires access to your device's Microphone (for voice) and Camera (for video). 
    • Ensure your device allows Call notifications to receive calls from Arattai.
  • Arattai Account: Both you and the recipient must have an active Arattai account.
  • Privacy Settings: The receiver must have enabled receiving calls from you in their Arattai privacy settings.

About One-on-One Calls  

Arattai currently supports one-on-one calls only.
  • Voice and Video: You can choose to start a call as either Voice or Video, and you can seamlessly switch between the two modes during the call. A call rings for up to 35 seconds and automatically hangs up if the receiver does not pick up. While calling, you can choose to Mute, Unmute, or turn on/off Speaker, and you can turn on the Camera to switch to a video call after the person attends the call. 
  • One-on-one calls on Web / Desktop application: Incoming calls will ring and show a round notification display on the Arattai screen. You can choose to attend or decline from that display. The  more menu has additional options like:
    • Settings - Control Device Settings and monitor Network Performance.
    • Start screen share - Start presenting your screen.
    • Share video - Switch to video call.
    • Open chat - Navigates to the caller's chat screen.
    • Open Picture-in-Picture - Opens a small picture screen showing the call, which is displayed across your system. 
 
Note: Your call may not go through if the receiver has limited who can call them in their privacy settings. This also works vice versa, you may not receive calls from everyone if you have limited who can call you in your privacy settings.
 

How to Start a Voice or Video Call  

You can initiate a voice or video call in different ways: 
From the Chat View  
Android
iOS
Web
Android
  • Open the one-on-one chat with the contact you wish to call.
  • To start a Voice Call: Tap the  phone icon at the top.
  • To start a Video Call: Tap the  video camera icon at the top.

iOS
  • Open the one-on-one chat with the contact you wish to call.
  • To start a Voice Call: Tap the  phone icon at the top.
  • To start a Video Call: Tap the  video camera icon at the top.

Web
  • Open the one-on-one chat with the contact you wish to call.
  • To start a Voice Call: Click the  phone icon at the top panel.
  • To start a Video Call: Click the  video camera icon at the top panel.

 From the Call Log  
Android
iOS
Web
Android
  • Go to your Calls screen.
  • Tap  add call icon.
  • Find or search for the contact you wish to call.
  • Tap the corresponding  phone icon for audio call or the  video camera icon for video call next to their name.

iOS
  • Go to your Calls screen.
  • Tap  add call icon.
  • Find or search for the contact you wish to call.
  • Tap the corresponding  phone icon for audio call or the  video camera icon for video call next to their name.

Web
  • Go to your  Calls section.
  • Click the  plus icon.
  • Find the contact you wish to call and hover the cursor on top of their name.
  • Click the corresponding  phone icon for audio call or the  video camera icon for video call next to their name.

From the Global Search Bar 

Note: This method is not available on Android or Web application.

iOS
iOS
  • Tap the Search bar at the top of your Chats screen.
  • Type the name of the contact you wish to call.
  • Tap and hold their profiletill a menu appears. 
  • Tap the Audio call or Video call to start the call.

​

  How to Call an Unsaved Number 

Android
iOS
Android
  • Go to your Calls screen.
  • Tap  add call icon.
  • Tap Add new contact.
  • Enter the contact details and save the contact.
  • Find or search for the contact you saved.
  • Tap the corresponding  phone icon for audio call or the  video camera icon for video call next to their name.

iOS
  • Go to your Calls screen.
  • Tap  add call icon.
  • Tap Add new contact.
  • Enter the contact details and tap Done.
  • Find or search the contact you saved.
  • Tap the corresponding  phone icon for audio call or the  video camera icon for video call next to their name.

Note: The contact you saved will appear on the contact list or the search results only if the user is on Arattai. 

How to Receive a Voice or Video Call  

When you receive an incoming call, the notification will indicate whether it is a Voice Call (with a phone icon) or a Video Call (with a video camera icon). 
Android
iOS
Web
Android
  • To Attend: Swipe the green  Answer button to answer the call.
  • To Decline: Swipe the red  Decline button to reject the call.

iOS
  • To Attend: Tap the blue  Accept button to answer the call.
  • To Decline: Tap the red  Decline button to reject the call.

Web
  • To Attend: Click the green  Answer button to answer the call.
  • To Decline: Click the red  Decline button to reject the call.
  • Send message: Click the chat icon  to send a predefined message or type your own message. This will decline the call.  

​

How to Switch Between Voice and Video  

Once an active one-on-one call is established, you can switch the media mode at any time without ending the call.
Android
iOS
Web
Android
  • Switching from Voice to Video: While on the voice call, tap the  video camera icon on the ongoing call screen. Your video will start transmitting to the recipient.
  • Switching from Video to Voice: While on the video call, tap the  video camera icon to turn off your camera. The call will continue as a voice-only connection.

iOS
  • Switching from Voice to Video: While on the voice call, tap the  video camera icon on the ongoing call screen. Your video will start transmitting to the recipient.
  • Switching from Video to Voice: While on the video call, tap the  off camera icon to turn off your camera. The call will continue as a voice-only connection.

Web
  • Switching from Voice to Video: While on the voice call, click the  more menu icon on the ongoing call display. Click Share video. Your video will start transmitting to the recipient.
  • Switching from Video to Voice: While on the video call, tap or click the  video camera icon to turn off your camera. The call will continue as a voice-only connection.

FAQs  

1. Can I start a voice or video call with more than two people?  
No. Arattai currently supports calls only for one-on-one chats. For calls with multiple people, you must use the Meetingsfeature.
 
2. Does Arattai one-on-one calls use my mobile data or my phone minutes?  
Arattai calls (both voice and video) use your internet connection (Wi-Fi or mobile data). They do not consume your carrier's phone minutes, but data charges may apply if you are not connected to Wi-Fi.
​
3. How can I change my call from video to voice while talking?  
During an active voice call, tap or click the  off camera icon on your screen to instantly turn on your camera and switch the call to video mode.
 
4. How can I quickly redial a contact I recently called?  
You can quickly redial contacts using the Calls tab, where you can find a log of all recent incoming and outgoing calls.

    • Related Articles

    • Voice Message Confirmation

      Prerequisites Android Device: This specific setting is currently available only in the Android version of Arattai. Microphone Permissions: Arattai must have permission to access your microphone to record voice notes. Stable Internet: A stable ...

    • Send Voice Notes

      Prerequisites Stable Internet: A stable internet connection is required for smooth functioning. Permissions: Ensure Arattai has permission to access your device's microphone. How to Send Voice Notes You can send voice notes to your contacts with a ...

    • Arattai Android TV App

      Simple and seamless communication, on a larger screen. Host or join meetings and make 1-on-1 calls with your friends and family right from your TV using the Arattai TV app. Arattai TV makes staying connected effortless. Bring every conversation to ...

    • Protect Your IP Address in Calls

      The Protect IP Address in Calls setting helps improve your privacy during voice and video calls by masking your IP address. When enabled, calls are routed through Arattai servers instead of connecting directly. Prerequisites Stable Internet: A stable ...

    • End-to-End Encryption (E2EE) for Direct Chats

      End-to-End Encryption (E2EE) protects your personal conversations by ensuring that only you and the person you’re chatting with can read your messages. Not even Arattai can access them. All your personal conversations and calls on Arattai are ...