About Chat Folders

About Chat Folders

Chat folders let you organise your conversations into named groups for faster navigation. Folders appear as tabs at the top of your chat list; tap any tab to view only the chats it contains.

Folders are enabled for all users by default.

Key features:
  • Create custom folders with any name and add any combination of chat types
  • A chat can belong to more than one folder simultaneously
  • Each folder tab shows its own unread count, updated in real time

Preset Folders  

Arattai includes built-in preset folders that work as permanent filters. Preset folders cannot be renamed or structurally edited, but you can show or hide them and change their order in the tab bar.

Folder

Default

Contains

Chats

On

Direct chats and group chats

Channels

On

All following and created channels

Direct

On

One-on-one chats only

Groups

On

Group chats only

Prerequisites  

  • Stable Internet: Required to create folders and sync changes across devices.

How to Create a Custom Folder  

Custom folders can be created directly from the chat list or from the settings. 

From Chat list

Android
iOS
Web
Android
  • On the Chats screen, tap the + icon at the end of the folder tab bar.
  • Enter a folder name (up to 60 characters). 
  • Tap Add chats.
  • Select the chats you want to include.
  • Tap the tick icon to confirm your selection.
  • Your new folder appears as a tab in the chat list. 

iOS
  • On the Chats screen, tap the + icon at the end of the folder tab bar.
  • Enter a folder name (up to 60 characters). 
  • Tap Add chats.
  • Select the chats you want to include.
  • Tap the  icon to confirm your selection.
  • Tap Create.
  • Your new folder appears as a tab in the chat list. 

Web
  • On the Chats screen, click the  icon at the end of the folder tab bar.
  • Enter a folder name (up to 60 characters). 
  • Click Add chats.
  • Select the chats you want to include.
  • Click Save to confirm your selection.
  • Click Create.
  • Your new folder appears as a tab in the chat list. 

 Note: Folder names must be unique. If you enter a name that already exists, you will be prompted to choose a different one.
 

From Settings

Android
iOS
Web
Android
  • Tap the  more menu.
  • Go to Settings → Chats.
  • Tap Chat folders → Create new folder.
  • Enter a folder name (up to 60 characters). 
  • Tap Add chats.
  • Select the chats you want to include.
  • Tap the tick icon to confirm your selection.
  • Your new folder appears as a tab in the chat list. 
 
iOS
  • Go to Settings → Chats.
  • Tap Chat folders → Create new folder.
  • Enter a folder name (up to 60 characters). 
  • Tap Add chats.
  • Select the chats you want to include.
  • Tap the  icon to confirm your selection.
  • Tap Create.
  • Your new folder appears as a tab in the chat list. 
 
Web
  • Click  more menu.
  • Go to Settings → Chats.
  • Click Chat folders → Create new folder.
  • Enter a folder name (up to 60 characters). 
  • Click Add chats.
  • Select the chats you want to include.
  • Click Save to confirm your selection.
  • Click Create.
  • Your new folder appears as a tab in the chat list. 

 Note: Folder names must be unique. If you enter a name that already exists, you will be prompted to choose a different one.
 

How to Add a Chat to Custom Folders

Individual chats can be added to one or multiple folders directly from the chat list.
Android
iOS
Web
Android
  • Tap and hold the chat on your chat list.
  • Tap Add to folder.
  • Select one or more folders you want to add it to.
    Additionally, you can tap Create new folder to add the chat to a new folder. 
  • Tap Save. 

iOS
  • Tap and hold the chat on your chat list.
  • Tap Add to folder.
  • Select one or more folders you want to add it to.
    Additionally, you can tap Create new folder to add the chat to a new folder. 
  • Tap the tick icon. 

Web
  • Place the cursor on the chat in your chat list 
    Click  more menu 
  • Click Add to folder.
  • Select one or more folders you want to add it to.
    Additionally, you can click Create folder to add the chat to a new folder. 
  • Click Save. 

FAQs  

1. Can a chat appear in more than one folder? 
Yes. A single chat can be added to any number of custom folders at the same time.

2. How does the unread count work across folders? 
Each folder shows a count of its own unread messages. Reading a chat from any folder marks it as read and updates the unread count in every folder that chat belongs to.

3. Can I add groups and direct chats to the same folder? 
Yes. Any combination of chat types: direct messages, groups, and channels, can be included in the same custom folder.
 

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